spa etiquette

Attractive african girl drinking green tea resting in spa salon. Closed eyes.

ALL IN GOOD TOME

To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. Enjoy chilled water or herbal tea as you complete your first-visit intake forms.

Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of our other clients, we cannot extend your service time, but we will do our best to address your needs within the remaining time, and the full price of your service will be charged.

Please let us know if there are any special physical or medical needs or conditions we need to consider prior to your service (i.e. pregnancy, trouble getting onto the massage table). 

OUR NEIGHBORHOOD SPA

Limn Skincare has only one treatment room, so we ask that only those receiving services accompany you to your service.

We accept guests as young as twelve years of age, however, some services may require parental release before the services can be rendered.

CANCELLATION & late policy

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HOLDING SPACE JUST FOR YOU

We require at least 24 hours notice for cancellation or rescheduling of Spa services.

Missed appointments, as well as cancellations within 24 hours of your service time, will be charged 50% of the total service cost upon first offense, to the card number with which they were held.

Subsequent late cancellations (with less than 24 hours notice) and missed appointments will be charged 100% of the total service cost and will require full payment in advance, to secure future bookings. 

Should you arrive late for your appointment, you service will be modified to maximize your remaining time to honor other scheduled appointments.

 
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THE GIFT OF RELAXATION

Limn Skincare gift cards may be used to purchase products and services. Please present your gift card at checkout. Any unused balance will remain on the card.

Gift cards are not transferable, non-refundable, and may not be redeemed for cash. Limn Skincare is not responsible for any lost, stolen, damaged or unauthorized use of gift cards.

Prices of services and products are subject to change without notice.

LIMN RETURNS

We love our products and hope you do too! However, if you need to return or exchange something, let us know.

We happily accept returns on all unused and unopened items, with proof of your purchase. Items must be returned within 14 days of purchase. We are unable to accept returns or exchanges on any used or opened item.  All jewelry, garments, and clearance items are final sale.